Danielle Favreau

AI Adoption Insights Consultant, Product Innovator, User Experience and Accessibility Specialist

25+ years in healthcare, law enforcement, government, and education leading cross-functional teams from start-ups to Google, critical in securing contracts from $250,000 to over $250 billion. Looking to drive innovation, platform modernization, and cross-functional initiatives. · St. Charles, MO · info@daniellefavreau.com · LinkedIn · Medium · (314) 225-5881

Learn more about my management style with my Manager ReadMe.

Experience

Fractional Chief Product and AI Innovation Officer

REJIS
A non-profit consortium serving law enforcement agencies in the Midwest, operating with a $30M+ annual budget to provide CJIS-compliant software systems and support to thousands of officers and staff. – Saint Louis, MO – Remote  o9/2025 – Present (short term 3 month contract)

Charting a 50-state rollout powered by 25+ AI products backed by a C-suite program and scorecard.

• AI Innovation Roadmap (25+ products): Authored an enterprise roadmap spanning customer service deflection and troubleshooting copilots; new‑client orientation and training/onboarding assistants; developer productivity (coding aids, unit‑test generators, PRD/story drafting, project planning); and people‑management support (status synthesis, risk summaries, feedback). Prioritized initiatives by ROI, risk, and feasibility with pilots and success metrics defined.
• “Crime Matrix” concept: Designed a conversational exploration and dynamic graphing capability to reveal entities, patterns, and associations across 30+ law enforcement platforms.
• Operating system for delivery: Authored org‑wide operational policies, procedures, standards, style guides, and best‑practice playbooks for designers and developers.

PM and Director of Program Delivery Management

Brillio Design
A global digital solutions provider with 17k+ employees worldwide. Within its design division I led work for its largest client, Bristol Myers Squibb (BMS) an international biopharmaceutical company.  – CA, TX, NJ – Remote  o4/2025 – 08/2025

Turned five global biopharma projects into innovation engines; developed 150 project ideas quadrupling Brillio Design’s revenue pipeline while ensuring accessibility and compliance.

• Directed five high-impact, cross-functional projects for BMS, a multimillion-dollar biopharma client, managing global teams and driving innovation that increased revenue exponentially.
• Created PRDs, design briefs, roadmaps, and SOWs using Figma, FigJam, Jira, Confluence, and PowerPoint, aligning research, design, dev, accessibility, and QA with strategic business goals.
• Acted as executive liaison, delivering pitch, kickoff, and progress decks and overseeing
  on-time, on-budget delivery of accessible digital products and technology solutions.
• Designed and implemented a fully accessible, token-based design system in Figma, helping multiple biopharmaceutical brands launch faster with consistent, compliant UX.
• Led the end-to-end design and development of three global biopharma websites, from low-fidelity wireframes to high-fidelity designs, ensuring WCAG, ADA, and Section 508 compliance. Personally developed two of the sites using a custom AEM CMS including: BMSMedical.com and ExploreCellTherapy.com, with accessibility and formatting updates on SpotlightonAnemia.com.
• Delivered full accessibility remediation for all digital assets, including websites, complex PDFs exported from InDesign. Created a fully translated Spanish-language website and Spanish-accessible PDFs to meet bilingual accessibility requirements (see Explore Cell Therapy above).
• Produced accessible multimedia content, including English and Spanish closed-captioned live and animated explainer videos, ensuring compliance with ADA and CVAA standards.

Fractional Head of Product, User Experience, and Design

FinTech Startup
Two former Google engineers secured $3M in seed funding with their lean FinTech startup creating an AI-powered meeting note-taker that integrates with CRMs serving financial advisors and wealth managers. – New York, NY – Remote  11/2024 – 08/2025

Led AI-powered meeting note-taking innovation, enhancing productivity and client integration.

• Design System and User Experience Architecture: Established the company’s comprehensive design system and user experience architecture in Figma, creating scalable, reusable components, ensuring visual and functional consistency across platforms. Designed over 100 Figma screens covering all current and future needs for this application through 2026.
• Strategic Product Road Mapping and Development: Developed and implemented detailed SOC 2 compliant roadmap for features and functionality, incorporating feedback, competitive analysis, and market insights.
• User–Centric Innovation and Optimization: Led the creation and optimization of end-to-end user journeys, mapping customer experience and system architecture to identify pain points and opportunities for innovation. Helped integrate
  data-driven insights from Datadog and user feedback creating a meaningful way forward, decreasing customer calls by 30%.

IT Manager and Head of Product Division Digital User Experience Accessibility (UX A11Y)

CENTENE

Fortune 25 healthcare enterprise with $134B in annual revenue, 74,000 employees, and operations in all 50 U.S. states serving more than 28 million managed care members; 1 in 4 Americans. – St. Louis, MO – Remote)  03/2020 – 11/2024

Built Centene’s first UX Accessibility division, safeguarding $134B in government contracts in 2023 and $161B in 2024 while improving healthcare experiences and access for millions.
(Principal Technical Lead Architect 2020-2022 to IT Manager 2022-2024)

• Strategic Leadership: Founded and led the UX Accessibility Division, promoting design-thinking and human-centered design, driving contracts exceeding $295 billion over 2023 and 2024. I directed a team of 200+ to ensure compliance with HIPAA, FedRAMP, ADA, WCAG 2.2 AA, and Section 508 standards across 800+ platforms a mix of AEM, Java, and custom CMS.
• A11Y Specialization: mastery of accessibility tools including JAWS, NVDA, VoiceOver, TalkBack, ZoomText, and mobile A11Y,
• Agile Mastery: Created and facilitated agile workflows, sprints, design reviews, PI Planning, demos, and advocacy for Jira, Jira Align, Confluence, integration with the entire SDLC across cross-functional teams. Certified Agile Coach and SAFe PO.
• Employee Relations: Worked on dozens of employee-facing systems, including SharePoint, Workday, Dayforce, and Netsuite creating custom platform content strategies and information architecture, ensuring accessible content.
• Government Compliance: Trusted ADA, WCAG, and 508 compliance advisor for federal and state clients. Developed and implemented UX Design and A11Y roadmaps and product plans, created role-based training plans, and UX A11Y integration.
• User Research and Heuristic Analysis: Applied user research techniques (e.g., usability testing, heuristic evaluations) to optimize content structures and inform user-centered design decisions using User Zoom and live user testing sessions.
• Cross Functional Collaboration and Multi-Channel UX: Oversaw the SDLC of complex projects from concept to launch. Partnered with UX researchers, designers, developers, product specialists, and analytics analysts to deliver multi-channel artifacts, architecture diagrams, and documentation ensuring seamless and inclusive user experiences across platforms.
• Research Based Cost Savings: Saved over $1.2 million per month with Jabra headsets with analytic data processing, ability to transcribe member conversations, and intelligent noise cancellation filters perfect for the new work-from-home agent.
• Data-Driven Innovation and Analytics Leadership: Leveraged tools like Google Analytics, Amplitude, and Adobe Analytics to create data-informed strategies that refined user experiences and drove accessibility leadership. Successfully led the Adobe DTM to Launch migration affecting millions of providers, establishing governance standards for bi-weekly releases.

UX/UI A11Y Architect (former PM and SM)

REJIS
A government consortium serving law enforcement agencies in the Midwest, operating with a $30M+ annual budget to provide CJIS-compliant software systems and support to thousands of officers and staff. – St. Louis, MO) Fractional Consultant  05/2016 – present

Redesigned 30+ LE systems giving officers flawless entry and sub-second access to life-critical data. Full-time consultant from 05/2016-03/2020, part-time fractional consultant from 03/2020-Present.

• Agile transformation: Coached teams in Scrum, Kanban, and Scrumban to evolve waterfall to
  a pragmatic hybrid agile model respecting government procedures, and CJIS policies.
• Suite modernization: Led UX/UI design, development, and direction for a multi‑year modernization of a 30+ application justice suite used by jails, courts, police, and attorneys across MO, IL, KS, OH, and IN; integrated with FBI CJIS/NCIC, NIBRS, Nlets, and state repositories; optimized for desktop, mobile, and in‑vehicle systems.
• Full‑stack delivery: Engineered front‑end experiences in C#, HTML5, CSS3, Bootstrap with a SQL Server back end; delivered responsive UI for desktop, mobile, and car‑based devices; achieved sub‑one‑second response times on high‑volume queries.
• Toolchain and DevOps: Introduced Git and Atlassian (Jira, Confluence, Bitbucket, Bamboo) with CI/CD; administered application servers; served as Scrum Master for two delivery trains (~20 developers, testers, BAs, and specialists).
• Accessibility and Inclusive Design: Conducted enterprise analysis, created a remediation roadmap and cost model, and executed improvements aligned to WCAG 2.2/Section 508.
• Research → SOPs: Planned and ran structured interviews and field observations with dispatchers, officers, analysts, and records clerks; translated findings into checklists, SOPs, and role‑based training and developed custom AI solutions to streamline processes.
• Funding and influence: Secured a six‑figure grant by prototyping interactive concepts and leading stakeholder demos; built a champions network, hosted office hours, and published a best‑practices compendium to standardize workflows across agencies.

Lead UX/UI Engineer and Project Manager

Technology Partners Solutions Group
(Multimedia Services Agency – Chesterfield, MO) – Fractional Consultant  01/2015-08/2016

• Strategic Project Management: Managed projects exceeding $500,000, delivering innovative, human-centered digital solutions that met complex client requirements; ensured all projects were completed on time and within budget.
• Comprehensive UX/UI and CX Development: Delivered comprehensive UX/UI solutions—including graphic design, user testing, and full-stack development—enhancing client customer experiences with human-centered design principles.
• Agile Leadership and Collaborative Engagement: Led developers, designers, and testers using Atlassian tools to foster efficiency and collaboration; improved digital experience delivery through iterative workflows and clear communication.

Lead UX/UI Architect

9 Organics – Startup
(Organic Home Food Delivery Services, San Francisco, CA) – Consultant 11/2014-03/2015

• Creative Direction, Product Management, and Front-End Design: using research to inform project components. Developed comprehensive deliverables including roadmaps, wireframes, high-fidelity designs, branding, workflows, personas, and testing scenarios. Applied best practices, research, and strategic objectives, through interaction design, prototyping, UED, and SDLC.

Lead UX/UI Architect

Pear Therapeutics – Startup
(Behavioral Health Gamification, San Jose, CA) – Consultant 11/2014-01/2015

• Design and Development  of the only FDA approved behavioral healthcare gamification app focusing on medication adherence. Played a key role in app design, development, and behavior compliance. Delivered a high-quality healthcare solution, with proficiency in interaction design, UED, prototyping, usability testing, and SDLC.

Sr. UX/UI Engineer – Google’s Education Division

Google
(Mountain View, CA) via Tekmark Global Solutions · Fractional Consultant  07/2014-11/2014

• Strategic Leadership in User-Centric Design: Led the design, development, and project management efforts for Google’s Course Builder, Open Online Education, and Google Classroom, significantly enhancing user engagement and accessibility for educational tools used by 3 billion unique users monthly.
• Human-Centered Process Innovation: Developed and implemented process improvements in CX design, CMS strategy, and program architecture, focusing on continuous improvement for Google’s education projects and ensuring an impactful, user-centered approach to elevate educational experiences, contributing to industry-leading UX standards.

UX and UI Architect / Content Analyst / CMS Creation and Migration Specialist

Charter Communications / Spectrum
(Television & Communications – St. Louis, MO) via Preferred Res. · Fractional Consultant  03/2014-07/2014

• Strategic Product Road Mapping for Human Experience: Designed and implemented user-centered roadmaps, driving engagement for over 6 million users by aligning digital experiences with business objectives and user needs.
• Cross-functional Leadership and Mentorship: Led and mentored diverse teams through the product lifecycle, ensuring seamless collaboration and impactful user experiences from concept to release.
• Data-Driven, User-Centric Product Design: Developed product requirements, prototypes, and wireframes informed by analytics and user feedback, enhancing customer satisfaction and driving continuous improvement with Agile.

Programmer / Analyst / Product Innovation Specialist / Data Visualizer

Magellan Health
(Behavioral Health Services – Maryland Heights MO)  05/2006-10/2013

• Product Innovation and Strategic Leadership: proven track record of exceeding goals and delivering award-winning business collateral and client solutions essential in securing over 2.5 billion in contracts. Collaborated with C-suite executives to define and drive product vision and key phases of interactive product design, development, and release.
• Autonomous Execution and Timely Delivery: Managed all aspects of workflow, production, design, development, and deployment, consistently delivering ahead of schedule under restrictive deadlines while performing independently.
• Data Visualization and Interactive Presentations: Utilized advanced tools to transform raw data into engaging, award-winning, interactive visualizations, creating web apps and client-driven data exploration experiences that empower business decision-making.
• Subject Matter and Technical Expertise: Served as a credible and influential technical expert in interactive design and development across the organization. Designed, developed, and managed custom internal communications and eLearning.
• Usability Research and Standards Definition: Conducted and documented comprehensive usability research, testing, and defined design standards and manuals for web and mobile applications, ensuring user-friendly and accessible experiences.

Professional Affiliations

• Women Redefining AI (2024-Present)
• International Association of Accessibility Professionals – IAAP (2021-Present)
• Interaction Design Foundation (2020-Present)
• Design Thinking Program – Advisory Board Member – University of Missouri – (2021-2023)

Education

• Master of Business Administration – Human Factors & Accessibility – University of the People 2023
• Bachelor of Computer Science – Dean’s List, Magna cum Laude – University of the People 2021
• Bachelor of Science – Majors in Biology and Chemistry and a Minor in German – University of Winnipeg

Professional and Educational Certifications

• Meta React Native Specialization (expected 2025)
• BigQuery for Machine Learning – Google – 2025
• Introduction to Machine Learning – MIT – 2025
• Criminal Justice Information System Security and Awareness – FBI – 2025
• SAFe Product Owner – 2024
• Missouri Notary Public – 2023
• Psychology and Human Factors – University of Minnesota – 2022
• Emotional Intelligence: Cultivating Immensely Human Interactions – University of Michigan – 2022
• Testing for Web Accessibility with Accessibility Insights – Project – 2022
• Specialized Web Accessibility, Accessibility QA Testing, Document Accessibility, Accessibility Program Management, Customer Service for People with Disabilities, Native Mobile App – Deque University – 2022
• Organizational Leadership Professional – Northwestern University – 2021
• Interaction Design Professional – University of California San Diego – 2021
• Inspired Leadership Professional – Case Western Reserve University – 2021
• American Contract Law I – Yale University – 2021
• Accessibility and Inclusive Design – University of Illinois – 2021
• Organizational Leadership Specialization – Northwestern University – 2020
• Requirements Engineering: Secure Software Specifications Specialization – University of Colorado – 2020
• NIBRS Certification – FBI – 2020
• Agile Development Professional – University of Virginia (Darden) – 2020
• UI/UX Design Specialization – California Institute of the Arts – 2020
• Continuous Delivery and DevOps – University of Virginia (Darden) – 2020
• Professional Scrum Master – Scrum.org – 2018

Hobbies and Interests

• Machine learning and how I can help people use AI to make their everyday lives easier and provide more time for loved ones.
• Creating heirlooms and painting portraits of loved ones, beloved places, things, or events (wood, watercolor, acrylic, pastel pencil).

Something Unique About Me

I was initially destined for the Emily Carr Art School in British Columbia, Canada, but I became interested in Forensic Pathology (blood splatter specialty – is that any surprise with my art background? This was long before Dexter). However, during my medical school years, I did a work-for-tuition program creating the university’s websites, and that’s how I found my love of design, code, and the power of providing access to a world of information online. I started my consulting company shortly after. In addition to that:

• I’ve assisted in autopsies with Dr. Peter Pan in Kenora, Ontario.
• As an ambassador for Canada to Germany, I made the papers as the “Canadian Girl Lost in Berlin.”
• I climbed a mountain in Germany.
• I’ve walked on fire.
• I managed one of the largest art collections in the US.
• As a joke (after someone told a story about meeting Beyoncé at Tommy Hilfiger’s party and not knowing who she was), I painted a painting of Beyoncé that sat in an art gallery in New York for a time and was then taken home by one of their curators.

I’ve worked as a gas jockey (back in the days when we pumped the gas and checked your oil), a busser at a pizza fast food place, a bartender, a waitress, an executive assistant, an elementary and secondary school curriculum designer for Manitoba Hydro (Electric), a nanny for a family with triplets, manager of two lingerie stores, all the way up to a Head of Product Management, UX/UI, and Design and founder of a UX A11Y team at a Fortune 25 company – why do I mention this? Because we all have interesting and unique life experiences, I believe in surrounding myself with people who know things I don’t and can learn from.

Many people say that sharing personal things isn’t recommended on a resume, but you can read about my skills on LinkedIn or above. Getting to know me is what will set me apart. If my time at Google taught me anything, it’s that what matters most are the people you work with and the work you do.

If I sound like someone you may enjoy working with, let’s connect 314-225-5881 (text first, please) or email me at info@daniellefavreau.com.