Danielle Favreau

Product, IT, ML, Full Stack, UX A11Y Professional · St. Charles, MO · info@daniellefavreau.com · LinkedIn · (314) 225-5881 · CV PDF

I’ve assisted in autopsies, painted Beyoncé’s portrait for a New York gallery, redesigned Google Classroom, created the first COVID tracking app, and designed systems that interface with the FBI; now I help startups and Fortune list companies build innovative inclusive products.

25+ years in healthcare, law enforcement, and fin-tech, leading cross-functional teams at companies from 3 to 70,000+ employees, from start-ups to Google, delivering impactful, inclusive digital solutions critical in securing contracts from $250,000 to over $250 billion in annual revenue. I blend human-centered product design, development, and management to create innovative solutions.

Experience

Fractional Head of Product, User Experience, and Design

FinTech Startup(Financial AI SaaS – New York, NY – Remote)  11/2024 – Present

  • Design System and User Experience Architecture: Establishing the company’s comprehensive design system and user experience architecture, creating scalable, reusable components, and ensuring visual and functional consistency across all platforms. This effort lays the foundation for intuitive, user-centered digital experiences that align with business goals.
  • Strategic Product Road Mapping and Development: Developing and implementing detailed product roadmaps for features and functionality, incorporating user feedback, competitive analysis, and market insights. Collaborating cross-functionally to prioritize initiatives that balance short-term deliverables with long-term strategic growth.
  • User–Centric Innovation and Process Optimization: Leading the creation and optimization of end-to-end user journeys, mapping customer experience and system architecture to identify pain points and opportunities for innovation. Integrating data-driven insights and feedback loops to refine features, ensuring alignment with user needs and business objectives.

Head of Product Division Digital User Experience Accessibility (UX A11Y)

CENTENE (Fortune 25 Health Insurance Company – St. Louis, MO – Remote)  03/2020 – 11/2024
(Principal Technical Lead Architect 2020-2022 to IT Manager 2022-2024)

  • Strategic Leadership and Division Establishment: Founded and led the UX Accessibility Division, promoting design-thinking and human-centered design, driving contracts exceeding $134 billion in 2023 and $161 billion in 2024.
  • Leadership and Collaboration: Directed teams of 200+ professionals to deliver large-scale accessibility remediation projects, ensuring compliance with ADA, WCAG, and Section 508 standards across 1,000+ digital platforms.
  • Government Compliance and Consulting Expertise: Acted as a trusted advisor on ADA, WCAG, and 508 compliance for federal and state healthcare clients. Developed and implemented accessibility roadmaps and product plans, aligning initiatives with organizational goals and fostering the integration of accessibility principles into design systems.
  • Training and Policy Advocacy and Continuous Improvement: Instituted organization-wide training programs and policies to enhance compliance awareness, standardizing accessibility practices. Developed tools and procedures for automated and manual accessibility testing, improving project delivery and digital experience standards.
  • Cross-Functional Collaboration and Multi-Channel UX Expertise: Partnered with UX researchers, designers, and developers to deliver multi-channel UX artifacts, architecture diagrams, and documentation that ensured seamless and inclusive user experiences across platforms. Oversaw the SDLC of complex digital projects from concept to launch.
  • Data-Driven Innovation and Analytics Leadership: Leveraged tools like Google Analytics, Amplitude, and Adobe Analytics to create data-informed strategies that refined user experiences and drove accessibility leadership. Successfully led the Adobe DTM to Launch migration, establishing governance standards for bi-weekly releases.

UX/UI A11Y Architect (former PM and SM)

REJIS (Law Enforcement Software Company – St. Louis, MO) Fractional Consultant  05/2016 – present

  • Agile Transformation Leadership: Successfully transitioned the IT department from waterfall to hybrid agile, ensuring compliance with government policies and procedures. Managed implementation of Atlassian suite as Scrum Master and PM.
  • Policy and Best Practices Development: Developed policies, procedures, standards, guidelines, and best practices for designers and developers organization-wide. Established a framework for consistent and effective UI development processes.
  • Complex Project Guidance: Guided the design, development, and direction of an 8-10-year project to redesign and redevelop a suite of 30+ applications serving critical functions for jails, courts, police, and attorneys across multiple states, interfacing with national and international federal and state government crime databases.
  • Software Design and Development: Proficiently engaged in software design and development using technologies such as C#, HTML5, CSS3, Bootstrap, with an SQL database backend. Collaborated with internal stakeholders and external agencies to create responsive solutions for desktop, mobile, and car-based devices.
  • Product Innovation: designed and developed unique solutions for law enforcement agencies, fire departments, the Police Chiefs Association, and more. Instrumental in securing six-figure grant projects by designing and developing custom interactive prototypes.

Lead UX/UI Engineer and Project Manager

Technology Partners Solutions Group (Multimedia Services Agency – Chesterfield, MO) – Fractional Consultant  01/2015-08/2016

  • Strategic Project Management: Managed projects exceeding $500,000, delivering innovative, human-centered digital solutions that met complex client requirements; ensured all projects were completed on time and within budget.
  • Agile Leadership and Collaborative Engagement: Led developers, designers, and testers using Atlassian tools to foster efficiency and collaboration; improved digital experience delivery through iterative workflows and clear communication.
  • Comprehensive UX/UI and CX Development: Delivered comprehensive UX/UI solutions—including graphic design, user testing, and full-stack development—enhancing client customer experiences with human-centered design principles.

Sr. UX/UI Engineer – Google’s Education Division

Google (Mountain View, CA) via Tekmark Global Solutions · Fractional Consultant  07/2014-11/2014

  • Strategic Leadership in User-Centric Design: Led the design, development, and project management efforts for Google’s Course Builder, Open Online Education, and Google Classroom, significantly enhancing user engagement and accessibility for educational tools used by 3 billion unique users monthly.
  • Human-Centered Process Innovation: Developed and implemented process improvements in CX design, CMS strategy, and program architecture, focusing on continuous improvement for Google’s education projects and ensuring an impactful, user-centered approach to elevate educational experiences, contributing to industry-leading UX standards.

UX and UI Architect / Content Analyst / CMS Creation and Migration Specialist

Charter Communications / Spectrum (Television & Communications – St. Louis, MO) via Preferred Res. · Fractional Consultant  03/2014-07/2014

  • Strategic Product Road Mapping for Human Experience: Designed and implemented user-centered roadmaps, driving engagement for over 6 million users by aligning digital experiences with business objectives and user needs.
  • Cross-functional Leadership and Mentorship: Led and mentored diverse teams through the product lifecycle, ensuring seamless collaboration and impactful user experiences from concept to release.
  • Data-Driven, User-Centric Product Design: Developed product requirements, prototypes, and wireframes informed by analytics and user feedback, enhancing customer satisfaction and driving continuous improvement with Agile.

Programmer / Analyst / Product Innovation Specialist / Data Visualizer

Magellan Health (Behavioral Health Services – Maryland Heights MO)  05/2006-10/2013

  • Product Innovation and Strategic Leadership: proven track record of exceeding goals and delivering award-winning business collateral and client solutions essential in securing over 2.5 billion in contracts. Collaborated with C-suite executives to define and drive product vision and key phases of interactive product design, development, and release.
  • Autonomous Execution and Timely Delivery: Managed all aspects of workflow, production, design, development, and deployment, consistently delivering ahead of schedule under restrictive deadlines while performing independently.
  • Data Visualization and Interactive Presentations: Utilized advanced tools to transform raw data into engaging, award-winning, interactive visualizations, creating web apps and client-driven data exploration experiences that empower business decision-making.
  • Subject Matter and Technical Expertise: Served as a credible and influential technical expert in interactive design and development across the organization. Designed, developed, and managed custom internal communications and eLearning.
  • Usability Research and Standards Definition: Conducted and documented comprehensive usability research, testing, and defined design standards and manuals for web and mobile applications, ensuring user-friendly and accessible experiences.

Professional Affiliations

  • Women Redefining AI (2024-Present)
  • International Association of Accessibility Professionals – IAAP (2021-Present)
  • Design Thinking Program – Advisory Board Member – University of Missouri – (2021-2023)

Education

  • Master of Business Administration – Human Factors & Accessibility – University of the People 2023
  • Bachelor of Computer Science – Dean’s List, Magna cum Laude – University of the People 2021
  • Bachelor of Science – Majors in Biology and Chemistry and a Minor in German – University of Winnipeg

Professional and Educational Certifications

  • BigQuery for Machine Learning – Google – 2025
  • Introduction to Machine Learning – MIT – 2025
  • Criminal Justice Information System Security and Awareness – FBI – 2024
  • Psychology and Human Factors – University of Minnesota – 2022
  • Emotional Intelligence: Cultivating Immensely Human Interactions – University of Michigan – 2022
  • Testing for Web Accessibility with Accessibility Insights – Project – 2022
  • Specialized Web Accessibility, Accessibility QA Testing, Document Accessibility, Accessibility Program Management, Customer Service for People with Disabilities, Native Mobile App – Deque University – 2022
  • Organizational Leadership Professional – Northwestern University – 2021
  • Interaction Design Professional – University of California San Diego – 2021
  • Inspired Leadership Professional – Case Western Reserve University – 2021
  • American Contract Law I – Yale University – 2021
  • Accessibility and Inclusive Design – University of Illinois – 2021
  • Organizational Leadership Specialization – Northwestern University – 2020
  • Requirements Engineering: Secure Software Specifications Specialization – University of Colorado – 2020
  • NIBRS Certification – FBI – 2020
  • Agile Development Professional – University of Virginia (Darden) – 2020
  • UI/UX Design Specialization – California Institute of the Arts – 2020
  • Continuous Delivery and DevOps – University of Virginia (Darden) – 2020
  • Professional Scrum Master – Scrum.org – 2018

Hobbies and Interests

  • Machine learning and how I can help people use AI to make their everyday lives easier and provide more time for loved ones.
  • Creating heirlooms and painting portraits of loved ones, beloved places, things, or events (wood, watercolor, acrylic, pastel pencil).

Something Unique About Me

I was initially destined for the Emily Carr Art School in British Columbia, Canada, but I became interested in Forensic Pathology (blood splatter specialty – is that any surprise with my art background? This was long before Dexter). However, during my medical school years, I did a work-for-tuition program creating the university’s websites, and that’s how I found my love of design, code, and the power of providing access to a world of information online. I started my consulting company shortly after. In addition to that:

  • I’ve assisted in autopsies with Dr. Peter Pan in Kenora, Ontario.
  • As an ambassador for Canada to Germany, I made the papers as the “Canadian Girl Lost in Berlin.”
  • I climbed a mountain in Germany.
  • I’ve walked on fire.
  • I managed one of the largest art collections in the US.
  • As a joke (after someone told a story about meeting Beyonce at Tommy Hilfiger’s party and not knowing who she was), I painted a painting of Beyonce that sat in an art gallery in New York for a time and was then taken home by one of their curators.

I’ve worked as a gas jockey (back in the days when we pumped the gas and checked your oil), a busser at a pizza fast food place, a bartender, a waitress, an executive assistant, an elementary and secondary school curriculum designer for Manitoba Hydro (Electric), a nanny for a family with triplets, manager of two lingerie stores, all the way up to a Head of Product Management, UX/UI, and Design and founder of a UX A11Y team at a Fortune 25 company – why do I mention this? Because we all have interesting and unique life experiences, I believe in surrounding myself with people who know things I don’t and can learn from.

Many people say that sharing personal things isn’t recommended on a resume, but you can read about my skills on LinkedIn or above. Getting to know me is what will set me apart. If my time at Google taught me anything, it’s that what matters most are the people you work with and the work you do.

If I sound like someone you may enjoy working with, let’s connect 314-225-5881 (text first, please) or email me at info@daniellefavreau.com.